📋 INDECOPI

COMPLAINTS BOOK

In accordance with Supreme Decree No. 011-2011-PCM and its amendments

⚠️ Important Information

CLAIM: Dissatisfaction related to acquired products or services.
COMPLAINT: Discomfort or discontent regarding customer service.
The provider must respond within a maximum of 15 non-extendable business days.
Filing a complaint does not prevent you from seeking other dispute resolution options.

Provider Identification

Company Name:	CUSCOATOUR
Tax ID:	20602170838
Address:	Portal Comercio 129, Cusco - Perú
Phone:	+51 983979789
Email:	contact@cuscoatour.com

1 Type of Complaint *

📝 CLAIM

Dissatisfaction related to acquired or contracted products or services.

😤 COMPLAINT

Discomfort or discontent regarding customer service, not directly related to the product or service.

2 Consumer Identification

Full Name *

ID / Foreigner Card *

Phone *

Email * A copy of your complaint will be sent to this email.

Address *

District

Province

Department

Parent (if minor)

3 Product/Service Identification

Type *

📦 Product 🎫 Service

Claimed Amount (S/.) *

Product/Service Description

4 Complaint Details

Description of Facts * Clearly detail what happened, when and how.

Consumer Request * Indicate what you expect as a solution to your claim or complaint.

I declare that the information provided is true and I authorize the processing of my personal data for the attention of my claim or complaint, in accordance with Law No. 29733, Personal Data Protection Law.