🔒 Privacy Policy

1. Introduction

At CUSCOATOUR we are committed to protecting the privacy of our customers and users. This policy describes how we collect, use, store and protect your personal information.

By using our website and services, you accept the practices described in this policy.

2. Information We Collect

2.1 Information you provide

• Contact data: name, last name, email, phone
• Identification data: country of origin, document number
• Booking data: dates, tour preferences, special requests
• Accommodation data: hotel name and address
• Payment data: processed securely by Culqi (we do not store card data)

2.2 Automatically collected information

• IP address
• Browser and device type
• Pages visited and browsing time
• Cookies and similar technologies

3. Use of Information

We use your information to:

• Process and confirm your bookings
• Communicate about your tour (confirmations, reminders, changes)
• Provide customer service
• Process payments and refunds
• Improve our services and website
• Send promotional information (only if you authorize it)
• Comply with legal obligations

4. Data Sharing

We may share your information with:

4.1 Service providers

• Culqi: payment processing
• Email providers: sending confirmations
• Tour guides: information needed for the tour
• Transporters: pickup service

4.2 Authorities

We may share information when required by law or to protect our legal rights.

5. Data Security

We implement security measures to protect your information:

• SSL/TLS encryption: all communication is encrypted
• Secure payments: processed by Culqi (PCI-DSS certified)
• Restricted access: only authorized personnel access the data
• Backups: regular information backups
• Secure passwords: protected administrative accounts

6. Cookies

We use cookies to:

• Remember your preferences (language, currency)
• Keep your session active
• Analyze site traffic
• Improve user experience

Cookie types

You can disable cookies in your browser settings, although some site features may not work properly.

7. Your Rights

You have the right to:

• Access: request a copy of your personal data
• Rectification: correct inaccurate data
• Deletion: request deletion of your data
• Portability: receive your data in a structured format
• Opposition: object to processing of your data
• Withdrawal of consent: withdraw your consent at any time

To exercise these rights, contact us at: contact@cuscoatour.com

8. Data Retention

We retain your information for:

• Booking data: 5 years (legal requirement)
• Payment data: 7 years (tax requirement)
• Marketing data: until you withdraw consent
• Navigation data: 2 years

9. International Transfers

Your data may be processed on servers located outside Peru. We ensure these providers comply with equivalent data protection standards.

10. Minors

Our services are not directed to minors under 18 years. We do not intentionally collect information from minors without parental consent. If you believe a minor has provided information, contact us to delete it.

11. Changes to this Policy

We may update this policy periodically. Significant changes will be notified by email or through a notice on our website. We recommend reviewing this page regularly.

12. Contact

For questions about privacy or data protection:

13. Legal Framework

This policy complies with:

• Law N° 29733 - Personal Data Protection Law of Peru
• Supreme Decree N° 003-2013-JUS - Law Regulations
• Security Directive of the National Personal Data Protection Authority